Welcome to the Augustine Jewels FAQ Page, your go-to resource for answers to the most commonly asked questions about our brand and exquisite jewelry collections.
Our Products
We recommend coming into our store to get an accurate ring size measurement, but we do have a free online ring sizer to download here. Alternatively you can measure the internal diameter of a ring that fits you and you can find your size by looking it up on this chart here.
We recommend coming into our store to get an accurate ring size measurement, but we do have a free online ring sizer to download here. Alternatively you can measure the internal diameter of a ring that fits you and you can find your size by looking it up on this chart here.
We offer one free ring resize if the ring doesn't fit the first time, so don't worry you'll be able to get your ring the perfect size! If you're uncertain please refer to our FAQ on finding your ring size.
We offer one free ring resize if the ring doesn't fit the first time, so don't worry you'll be able to get your ring the perfect size! If you're uncertain please refer to our FAQ on finding your ring size.
All of our gold jewelry pieces are hallmarked by the UK Assay Office in line with UK regulations. As well as all of our Silver jewelry, over a certain weight.
You can read about the UK Hallmark system here: https://www.assayofficelondon.co.uk/hallmarking/what-is-a-hallmark
All of our gold jewelry pieces are hallmarked by the UK Assay Office in line with UK regulations. As well as all of our Silver jewelry, over a certain weight.
You can read about the UK Hallmark system here: https://www.assayofficelondon.co.uk/hallmarking/what-is-a-hallmark
Our products are made in our workshops in London and Jaipur. All of our bespoke pieces are made in London.
Our products are made in our workshops in London and Jaipur. All of our bespoke pieces are made in London.
Our gemstones are sourced from all over the world, but we particularly like Kashmiri Sapphires, Colombian and Brazilian Emeralds and Sri Lankan Aquamarines. Due to the political conflicts and trade embargos in Myanmar most of our Rubies now come from Mozambique or Thailand. If we are sourcing a rare Diamond we will look to find it in New York, Antwerp, Israel and South Africa.
Our gemstones are sourced from all over the world, but we particularly like Kashmiri Sapphires, Colombian and Brazilian Emeralds and Sri Lankan Aquamarines. Due to the political conflicts and trade embargos in Myanmar most of our Rubies now come from Mozambique or Thailand. If we are sourcing a rare Diamond we will look to find it in New York, Antwerp, Israel and South Africa.
We buy our Silver, Gold and Platinum in London. We can also supply recycled Gold.
We buy our Silver, Gold and Platinum in London. We can also supply recycled Gold.
Augustine Jewels takes no part in the use of conflict diamonds and follows the Kimberley Process.
Augustine Jewels takes no part in the use of conflict diamonds and follows the Kimberley Process.
Orders & Payment
We accept all major card holders as well as PayPal and Google Pay.
We accept all major card holders as well as PayPal and Google Pay.
You can pay in installments, thanks to the addition of Klarna to our checkout.
You can pay in installments, thanks to the addition of Klarna to our checkout.
You will receive an automated email once you have purchased as well as another email once the piece has been sent out informing you of the tracking information.
You will receive an automated email once you have purchased as well as another email once the piece has been sent out informing you of the tracking information.
Yes you can, please check the box 'pickup from store' when checking out. Once the product is ready we will send you an email letting you know you can come and collect it.
Yes you can, please check the box 'pickup from store' when checking out. Once the product is ready we will send you an email letting you know you can come and collect it.
Shipping & Delivery
All delivery will be subject to a charge of US$ 25.00 to assure safe and secure delivery of your precious jewelry.
All delivery will be subject to a charge of US$ 25.00 to assure safe and secure delivery of your precious jewelry.
Here you can place an explanation or answer to the question.
Here you can place an explanation or answer to the question.
We accept returns, repairs and replacements of ready-to-wear items within 30 days after the purchase date. The piece must not have been worn and must be returned in perfect condition. You'll need to inform us of your intent to return by email after which you will be provided with a return address. In certain circumstances we would be happy to offer a credit note to be used in store upon return.
We accept returns, repairs and replacements of ready-to-wear items within 30 days after the purchase date. The piece must not have been worn and must be returned in perfect condition. You'll need to inform us of your intent to return by email after which you will be provided with a return address. In certain circumstances we would be happy to offer a credit note to be used in store upon return.
Yes, our products are insured during the transit.
Yes, our products are insured during the transit.
Yes you can, assuming your purchase has not already been sent, please email info@augustinejewels.com if you need to amend your shipping address after your purchase.
Yes you can, assuming your purchase has not already been sent, please email info@augustinejewels.com if you need to amend your shipping address after your purchase.
Caring for your Jewelry
Yes, we can spruce up your old jewelry. This is usually priced at $50 per piece, unless the piece is more delicate and complicated in which a quote will be provided.
Yes, we can spruce up your old jewelry. This is usually priced at $50 per piece, unless the piece is more delicate and complicated in which a quote will be provided.
Jewelry should be washed only with warm water, a baby toothbrush and a small amount of washing up liquid. For any more serious cleaning issues, do come and see us in store for guidance.
Jewelry should be washed only with warm water, a baby toothbrush and a small amount of washing up liquid. For any more serious cleaning issues, do come and see us in store for guidance.
Bespoke Jewelry
If you have any more specific questions regarding a potential piece, please do email Alexandra at alexandra@augustinejewels.com
If you have any more specific questions regarding a potential piece, please do email Alexandra at alexandra@augustinejewels.com
The fastest we have ever made an engagement ring is 24 hours! However, normally we say to allow 2-3 weeks for the design process and then 4-6 weeks after the design is confirmed.
The fastest we have ever made an engagement ring is 24 hours! However, normally we say to allow 2-3 weeks for the design process and then 4-6 weeks after the design is confirmed.
If you have any old jewelry sitting in a safe or in a drawer that you'll never use, we'd be delighted to recycle and redesign the piece to make something much more suited to you!
If you have any old jewelry sitting in a safe or in a drawer that you'll never use, we'd be delighted to recycle and redesign the piece to make something much more suited to you!
Education
Sorry no, to enjoy our gem talks you must sign up and listen to them online. However, you can enjoy some of our blog content which may cover similar topics here.
Sorry no, to enjoy our gem talks you must sign up and listen to them online. However, you can enjoy some of our blog content which may cover similar topics here.
After school but before university Alexandra attended Esmod School of Design (https://www.esmod.com/en/) in Paris where she won an award for jewelry design. From there Alexandra attended and graduated from Cambridge University (https://www.cam.ac.uk/) with a degree in History. Following a business career with Accenture she became a partner with a lead responsibility in CRM for retail and consumer companies. After a career break for her children, Alexandra took courses in jewelry design, colored stone grading, diamond grading and jewelry professional at the GIA (https://www.gia.edu/gem-education/london).
After school but before university Alexandra attended Esmod School of Design (https://www.esmod.com/en/) in Paris where she won an award for jewelry design. From there Alexandra attended and graduated from Cambridge University (https://www.cam.ac.uk/) with a degree in History. Following a business career with Accenture she became a partner with a lead responsibility in CRM for retail and consumer companies. After a career break for her children, Alexandra took courses in jewelry design, colored stone grading, diamond grading and jewelry professional at the GIA (https://www.gia.edu/gem-education/london).